Game offer
Cookie Casino brings together more than 60 game providers. This means you have a huge selection from which you can also fully benefit from in Canada. Not only are there thousands of slots for you, but also Jackpots, table games, live games, bonus buy titles, scratch cards, bingo, keno and much more to discover.
Slots
You will find, among other things, on this gaming platform: latest title from NetEnt, Betsoft, Pragmatic Play and BIGTimeGaming . When we did our Cookie Casino test, the following games were hot:
Other rules: With bonus credit you are not allowed to bet more than 4 C$per spin. The bonus will be automatically canceled when the active balance reaches 0 C$5.
Tip : More information about the Cookie Casino Bonus Codes can be found in our guide.
| Bonus | Free Spins | |
|---|---|---|
| Offer | 100% up to 80 C$ | 200 |
| Sales volume | 40x bonus | Wager 40x |
| Minimum deposit | 20 C$ | 20 C$ |
| Game type turnover | Slots 100%, tables 5%, rest 0% | Slots 100%, tables 5%, rest 0% |
| Max. Use | 4 C$ | - |
Seriousness & security
The Cookie Casino belongs to a very renowned operator group, namely N1 Interactive Ltd. The company is responsible for popular addresses like that N1 Casino or the award-winning One Slot Wolf Casino . Here you know what players want and how to deal with them.
In addition, the gaming platform has a Malta Gaming Authority license (MGA). The MGA is One of the strictest regulatory authorities in the world. Player protection is very important to the organization.
This means that all casinos licensed there – including Cookie Casino – must offer small-scale limit settings, such as:
Modern HTTPS encryption ensures technical security. This comes with a SSL certificate from Cloudflare proven.
If you still have any difficulties, you can even use One extra complaint area put forward.
Plus, we have each other in typical forums, on social networks and in rating portals looked around to see what players generally think of Cookie Casino. Unfortunately, there is a lot of negative feedback on this. Many complain about difficult withdrawals and some even about large sums being withheld. Two reports are about 28,000 and 40,000 euros respectively.
Also that One Trustpilot -Index is with just once two stars not the best.
Service & Support
The Live chat is the first contact route to Cookie Casino. It can be used 24/7, but sometimes there is the option to write an email using a contact form.
We were connected immediately during our Cookie Casino test. Particularly friendly we were from Justine supports. The other support staff were also absolutely courteous and seemed to know exactly what they were doing. There were no empty phrases, copied feedback or even snappy answers.
If you have more extensive concerns, you can do that too classic email use to contact us. There was no hotline or social media when we checked. We also missed an FAQ list.
| Contact details | Response time | Available | Quality | |
|---|---|---|---|---|
| Live Chat | Button at the bottom right | 30 seconds | 24/7 | 5/5 |
| support@cookiecasino.com | 2 hours | 24/7 | 3/5 |
Deposits and withdrawals
- 5.3% tax will be deducted from your winnings
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At the beginning of our Cookie Casino experience, we first skimmed the website and directly saw the logo of Trustly discovered . There was great joy because the payment service is not only very practical, but also stands for increased security and customer orientation.
Unfortunately, when we made our first deposit we discovered that Trustly was for our access from Canada wasn't an option after all . Too bad!
However, so is the rest Payment portfolio not from bad parents . You can use the following services:
The minimum deposit for each method is 10 C$The maximum you can deposit is 10 C$ 10,000 euros charge.
Stand for payouts Neteller, Skrill, Paysafecard and all other options open that enable a profit transfer. However, you must have previously made a deposit with the respective service in order to use it for a return transfer.
The minimum payout is just 8 C$You can transfer a maximum of 4,000 euros per week. In the month there are winning transactions of 40,000 euros feasible. Officially, Cookie Casino states that all Payouts within 12 hours erledIGT should be. There are no fees. Very good!
Which, however, is less beautiful : the German casino tax is withheld from you and your winnings in order to then hand it over to the tax authorities. These are after all 5.3 percent casino tax .
Before you make a withdrawal, you must go through a KYC procedure. You can upload the relevant documents via your account in the “Profile” area and then under “Verification”.
The experiences with the first deposit and withdrawal
We paid 20 C$via bank transfer a. The money was credited to our account immediately and free of charge.
During the deposit we would have the Welcome bonus can activate. We were shown some bonusesIGT that we could choose from. However, we decided against it due to time constraints.
In a special One for the KYC process We were able to easily upload all the necessary documents using the tool provided. After just a few hours we were verified.
Overall, that suited us Reposition three times before – the most important thing is unfortunately the requirements of the Anti-Money Laundering Act. But we were Lucky and were able to increase our balance on the Gold Wolf slot to 30 C$
Finally, we applied for One Payout via bank transfer at this height. This was initially rejected because we still had to upload a bank statement. The payout was then confirmed immediatelyIGT and we received our 30 C$10 the next day.
VIP & loyalty program
The Cookie Casino has a VIP or loyalty program. You can find all information about this under “VIP” in the main menu. Overall there is 30 steps with a variety of goodies.
You automatically take part in the VIP level program through your bet. One Comp Point (CP) will be awarded for every play total of 10 C$In the following example we show you the necessary points for the first five levels:
In addition to the loyalty system, existing players can take advantage of numerous standard bonuses. For example, it is possible, free spins every week to cash in or to claim a reload with free spins.
In addition, there are always several Tournaments are underway, where you can compete with others in certain slots and benefit from high prize pools (including progressive jackpots). The competitions don't just take machines into accountIGT. There are also special offers for individual live games.
Minimum bet & limits
During our Cookie Casino experiences we placed a wide variety of bets: from a few cents to higher double-digit amounts. We, as ambitious average players, were well served.
But also for absolute ones Beginners or on the other hand real ones professionals This gaming platform actually always has the right betting options available.
Bets of just a few cents are no problem in most slots - and in some you can even play for several hundred euros. It looks similar in the live casino. The maximum amounts here are much higher – up to 15,000 euros .
Optics & Design
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The Cookie Casino is colorful and playful in design. Behind this facade, however, there is a functional and fast-loading gaming platform.
Everything is intuitive to use , using the filters and the search, everyone can quickly find the game they want and if there are any problems, support is quickly available via the chat button at the bottom right.
In addition to German, you can have your Cookie Casino experience in EnGLIsch, Polish, Finnish and French.
Mobile app
If you want to play mobile at Cookie Casino, you have One contemporary web app Opportunity. You can simply open this by navigating to our test using your mobile browser and tapping One of our buttons for the casino. The application is already loading.
The implementation has clear advantages over a native app that can be downloaded: you can access the games incomparably quickly, the application hardly needs any resources and it is independent of the operating system Compatible with every device .
If, on the other hand, you want to use a native app, for example with an operating system that is no longer completely up to date, this can quickly lead to problems . The application will then not run smoothly or may not even be able to be installed. In addition, such an app always takes up memory and "loads" the entire system with, among other things, background processes for updates or notifications.
Another advantage of the web app is that you are guaranteed to get exactly the same portfolio as on the desktop website. Because the app is a portable representation of the conventional internet presence with identical features .