Royal Spinz Casino Casino reviews In New Zealand

Game offer

2.5/5

As an introduction, I looked at the core business of every online casino - namely the actual casino offering. Can he convince as a newcomer or are there clear weaknesses?

Slots

No question, slots clearly dominate gaming at Royal Spinz! More than 275 slots are available for all customers , although you can quickly see that these are not slot machines from the absolute top providers. Instead of Microgaming and NetEnt here is rather Providers like Game Scale or Fugaso can discover for yourself. Basically not a big obstacle for me, as you can discover a lot of new slots that you probably wouldn't have tried in well-known online casinos. What needs to be clearly criticized at this point, however, is the lack of information about the providers, possible game descriptions (test mode) and of course the RTP values.

Unfortunately, these cannot be found anywhere on the website, which simply doesn't create a good impression on customers, especially these days. If you want more precise details, you have to do your own research. Among other things, you will find the following slots with the most attractive RTP values:

Bonus

3.5/5

The most important feature of a new online casino is without a doubt an attractive and impressive bonus program for new and existing customers. Royal Spinz offers its new customers up to NZ$2000 and 120 free spins - a highly attractive bonus.

In order to take advantage of the bonus, you must register lediGLIch and make an initial deposit of at least NZ$ 30 after activating your account. A bonus code does not have to be used The first 3 deposits automatically qualify for the Online casino bonuses .

While the first deposit is One 400% casino bonus of a maximum of NZ$ 1000, the second and third deposits are only in the percentage value of 300 and 200 percent . Accordingly, the maximum bonus value that can be achieved decreases by NZ$ 300 to 600 and NZ$ 600. The free spins to be received are as follows:

All free spins are activated with a deposit value of at least NZ$ 30, but there is a limit that must be adhered to. All free spins received can only be played on the Fruit Zen slot .

For an overview of all our No deposit bonus codes you can see our list.

In my Royal Spinz Online casino test The bonus and sales conditions have also been checked in detail. Based on experience, these can be classified as rather negative.

First of all, customers must consider which games the sales conditions would like to be achieved. LediGLIch all bets on slot machines are fully credited towards the sales conditions.

Furthermore, the bonus and sales conditions represent a hurdle. This Royal Spinz Online Casino requires 33 times the turnover Casino new customer bonus, as well as the originalGLIchen deposit amount within 15 days . This is a tricky challenge even for experienced players.

Seriousness & security

4.0/5

The entire online casino is operated by Game Tech Group N.V, headquartered in Curacao. The Game Tech Group N.V has appeared more frequently in recent years and operates not only Royal Spinz, but also 5 other online casinos with active EU licenses.

These include, among others, the TS Casino, as well as the EnzoCasino or Madame Chance Casino.

For security reasons, there is absolutely nothing wrong with using a gambling license from the Caribbean country - quite the opposite. Curacao is part of the Netherlands Antilles and therefore complies with jurisdiction according to European standards .

Absolutely no security deficiencies were found in the direct test. The entire data transmission is carried out via One typical 128-bit SSL encryption technology so that all my data is transmitted in encrypted form and cannot be viewed by third parties.

Although there is no detailed information on the website, this encryption technology is common practice and is used by all online casinos without restrictions.

Of course, you can also find clear information and instructions on how to prevent gambling addiction at the Royal Spinz Casino. Not only do you share links to 4 excellent contact points for gambling addiction prevention, you also give each of your customers the chance to set their own limits in advance.

Unfortunately, this cannot be set directly by the customer in the customer management, but must be requested in writing from customer service. Without a doubt, this is a rather atypical approach, but it allows customers to ensure that they cannot adjust their limits while in a gambling frenzy and that customer service responds to any inquiries with delays.

Service & Support

3.0/5

For me, the topic of security inevitably includes accessible and competent service and support. Unfortunately, this is not always the case, especially with new companies - does this also apply to Royal Spinz Online Casino? Every New Zealand customer can reach customer service in 3 different ways:

Experience has shown that live chat turned out to be the most sensible alternative in the test. The live chat can be specifically selected on the right-hand side of the home page and a topic that describes the problem/concern can be selected. You will then be forwarded to a freelancer, although it should be noted that you need to be a little more patient, especially on weekends, and not all employees are fluent in German.

The waiting times can therefore be between 5 and 10 minutes. On weekdays, however, there are no waiting times. However, if the issue is something larger and more complicated, you should contact customer service by email and provide a detailed description of the problem. This is available around the clock and responds to inquiries within 24 hours not only objectively, but also competently and with some recommendations on how to resolve any situation as quickly as possible.

The bottom line is that you can be satisfied with the customer support from Royal Spinz Casino, especially since German customers don't have to accept any major restrictions.

LediGLIch the fact that the telephone hotline is only staffed by English-speaking employees detracts from the review.

Deposits and withdrawals

2.0/5

Deposits and withdrawals play an important role for me when it comes to whether an online casino will give me a chance. Royal Spinz Casino offers these deposit methods:

As you can see, there is a very small selection of payment methods, which is particularly noticeable due to the lack of e-wallets, such as Neteller or Skrill. There is an additional deposit limit of NZ$ 11,000 per deposit method - whereby a maximum of NZ$ 8,000 per month can be deducted from your own account balance. Unfortunately, this will not meet the needs of high rollers.

While the numbers and the available payment methods are rather negative, there is still One positive aspect to note. While various online casinos still charge fees for certain deposit or withdrawal methods, all transactions at Royal Spinz are free of charge.

However, before a withdrawal can be made, all active customers must verify their personal information. To do this, a copy of the following documents can be sent to customer support at finance@royalspinz.com:

After the document has been transmitted, customer service will check within 5 days whether the document is sufficient for the KYC procedure or whether another copy should be requiredIGT. For security reasons, it is also recommended to request all payouts from Royal Spinz using previously registered and used payment methods.

My experiences with deposits and withdrawals

My extensive test also included depositing real money and immediately withdrawing the balance. Immediately after registering, I received a notification asking me to make a deposit as a real money player. All I have to do is click on CHECKOUT and deposit One into my account using the payment method of my choice.

The cashier area is in the Royal Spinz Online Casino customer friendly and intuitive constructed. On the left-hand side you can choose between various options, including deposit, personal information, account statement or withdrawal.

I first tried depositing using a Visa credit card. Unfortunately, depositing via Skrill is currently not possible. One Deposit via Visa credit card required entering a security code. However, this was not successfully sent to my online banking. After several attempts, I gave up on the credit card deposit and tried depositing via Paysafecard from my phone. A minimum deposit of NZ$30 can be made using Paysafecard from a mobile device. The deposit went smoothly and quickly.

However, the immediate payment of my credit to my checking account was problematic. I selected the “Payout” button in the checkout area. A message then appeared lediGLIch that Unfortunately no withdrawals have been requested at this time could be. Two reasons were given to me as examples: Mine Account balance could to zero stand, on the other hand my could Account balance from bonus money exist and therefore cannot be paid out.

It said that I should please contact customer service for further information. Royal Spinz customer service was rigorously dismissive from the outset and, when asked, replied that a direct payout was simply not possible. From the terms and conditions I learned that a withdrawal without a turnover of at least NZ$ 3 is not possible without deductions or fees.

I pointed out to customer service that I neither wanted the bonus nor insisted on receiving my money without deductions. Avoiding further discussions, I then sent an email to the requested support address with a “withdrawal request”.

I have not yet received a response from customer service, nor have I received my credit refunded.

VIP & loyalty program

4.0/5

It is pleasing to note at this point that Royal Spinz rewards its loyal and active customers with a classic VIP & loyalty program .

The VIP Club is activated immediately with the first deposit and is activated with the first turnover of NZ$ 10. So if a customer wagers NZ$ 10 according to the stake table, you will receive 1 bonus point for each. If you collect 100 bonus points or more, you can exchange them for real money in your customer account. For every 100 points you get NZ$0 .

The more actively I make sales, the higher my chances of receiving additional bonus points and exclusive bonus offers increase. Based on actual sales, customers are divided into the following categories:

In addition to the Royal Spinz VIP Club, the company takes care of all its registered customers. Accordingly, you will be able to receive thoughtful bonus promotions, such as an exclusive deposit bonus for your birthday, or exclusive invitations to special events with great prizes.

Minimum bet & limits

2.5/5

Since Royal Spinz sees itself as neither a casino for high rollers nor beginners, The decision was made to have a balanced mix of minimum and maximum stakes on the website .

Unfortunately, they do not provide customers with precise information about the betting limits and maximum payouts - anything but desirable. This would have been absolutely desirable, especially with a varied selection of slot machines that are sometimes relatively unknown. Here is a small overview of some of the top games and the different betting limits and chances of winning.

Winnings are therefore possible at the Royal Spinz Casino even with smaller stakes . Nevertheless, in the future you should communicate much more openly and directly with your customers. Ambitious companies should share this data with their customers, especially in order to be able to convey a serious impression.

Optics & Design

3.0/5

When creating the website, Royal Spinz Casino was inspired by the look and design of many other online casinos and focuses on its portfolio of slots and slot machines. Superficially, I could hardly see any major anomalies or weaknesses, especially since there are no obvious translation errors to be seen .

However, if you look at the customer menu or the top navigation bar in general, you have to notice that this casino appears to be a little simpler than the top providers in the industry. The website is set up in a straight line with a purple/white background, although as a new customer you should hardly face any major difficulties.

Everything you need to know has been put in the foreground and gives even newcomers a quick overview , so registration can be completed in less than 2 minutes. In addition to German, the website is also available in the following languages: EnGLIsch, New Zealand, French, Finnish, Italian, Norwegian, Russian, Swedish.

Mobile app

2.0/5

First of all, it should be noted that Royal Spinz currently does not offer its customers any Online casino app can offer . An application for iOS cannot be downloaded from the Apple Store or the website, nor is anything similar available for Android devices.

Definitely a negative point in the test report. If you still want to check your account balance or start some games on your smartphone or tablet, you have to use the website modified for the mobile browser. This is designed and structured in the same way as the regular website, but slight delays and loading times are noticeable.

On the positive side, however, it should be mentioned that the entire portfolio of games and customer features has been designed to be mobile-friendly. Not only can all slots and parts of the live casino be played on the go, all regular deposit and withdrawal methods are also available on the go.

There is still significant scope for improvement here, although this has emerged as a common problem in the industry in recent years.